Shipping Policy

Refund Policy for ScrunchieLove & Co.™

Returns

At ScrunchieLove & Co.™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

Items must be returned within 15 days of delivery.
Products must be unused, unworn, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required.

Please note that custom-made or personalized items are non-refundable unless defective or damaged.

Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

Non-Refundable Items

Items marked as final sale
Gift cards
Shipping charges

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at contact@scrunchieloveandco.com with details of the issue.

Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong or defective item sent). We recommend using a trackable shipping service to ensure your return reaches us safely.

How to Initiate a Return or Refund

Contact us at contact@scrunchieloveandco.com, with your order details and reason for return.
Wait for our confirmation and instructions for sending the item back.
Ship the item to the address provided in our response.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the "Last Updated" date.

If you have any questions about our Refund Policy, please reach out to us:

ScrunchieLove & Co.™
Email: contact@scrunchieloveandco.com

Phone: +91 9673980771

Address: Ghoshal Crafted Charm (OPC) Pvt. Ltd.

A/10, Sukhwani Corner, Akurdi, Pune, MH,India

Thank you for shopping with ScrunchieLove & Co.™ We value your trust and support!